Frequently Asked Questions
1. How do I rent a bike?
Simply download our app, create an account, locate a nearby bike on the map, and scan the QR code to unlock it.
2. What are the rental rates?
Our basic rate is $2 for the first 30 minutes and $1 for each additional 30 minutes. We also offer daily and monthly passes.
3. Where can I park the bike?
You can park at any of our designated parking zones shown in the app. Always ensure you lock the bike properly after use.
4. What if the bike breaks down?
If you experience any issues with the bike, use the "Report Issue" button in the app and our maintenance team will assist you promptly.
5. Do I need a helmet?
While we strongly recommend wearing a helmet for safety, it's your responsibility to bring your own helmet.
6. What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods like Apple Pay and Google Pay.
7. What if I get into an accident?
In case of an accident, ensure your safety first, contact emergency services if needed, and report the incident through our app.
8. Can I reserve a bike in advance?
Yes, you can reserve a bike up to 15 minutes in advance through our app.
9. What are your service hours?
Our bike-sharing service is available 24/7, but maintenance and customer support hours are from 8 AM to 8 PM daily.
10. Is there a membership option?
Yes, we offer monthly and annual memberships that provide discounted rates and additional benefits.
Need More Help?
If you couldn't find the answer to your question, please contact us:
- 📧 Email: support@yerobike.com
- 📞 Phone: +251912-coming soon
- 💬 Live Chat: Available in our app - coming soon
- ⏰ Support Hours: 8 AM - 8 PM, 7 days a week