Privacy Policy

Personal Information

When you use our services, we collect the following types of personal information:

Provider-Specific Information

For vehicle providers, we additionally collect:

• Business registration and tax information
• Vehicle ownership documentation
• Bank account details for revenue sharing
• Business address and operational areas
• Fleet management and performance data

Service Delivery

• Account Management: Creating and maintaining your user account
• Vehicle Access: Enabling bike and scooter rentals through our platform
• Payment Processing: Handling transactions and billing
• Route Optimization: Providing navigation and optimal vehicle placement
• Customer Support: Responding to inquiries and resolving issues

Safety and Security

• Fraud Prevention: Detecting and preventing unauthorized use
• Vehicle Tracking: Monitoring vehicle location for theft prevention
• Safety Compliance: Ensuring adherence to traffic laws and regulations
• Emergency Response: Providing assistance during accidents or emergencies

Business Operations

• Service Improvement: Analyzing usage patterns to enhance our platform
• Marketing Communications: Sending relevant offers and updates (with consent)
• Research and Analytics: Understanding transportation trends and user behavior
• Legal Compliance: Meeting regulatory requirements and legal obligations

Limited Sharing Circumstances

We may share your information only in the following circumstances:

• Service Providers: With trusted partners who help us operate our platform (payment processors, maintenance providers, technology vendors)
• Legal Requirements: When required by law, court order, or government request
• Safety and Security: To protect users, prevent fraud, or investigate security incidents
• Business Transfers: In the event of a merger, acquisition, or asset sale (with user notification)
• Emergency Situations: To protect someone's health, safety, or welfare

Provider Revenue Sharing

For transparency in our provider partnership program, we share relevant usage and revenue data with vehicle owners, including:

• Vehicle utilization statistics
• Revenue generation reports
• Maintenance and operational costs
• Performance analytics and optimization suggestions

Security Measures

We implement industry-standard security measures to protect your information:

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

Typically, we retain user data for 7 years after account closure, and provider data for 10 years to comply with Ethiopian business regulations.

Data Access and Control

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain types of data processing
• Restriction: Request limitation of how we process your data

Communication Preferences

You can control how we communicate with you:

• Unsubscribe from marketing emails at any time
• Adjust notification settings in your account
• Opt out of promotional SMS messages
• Choose your preferred communication channels

Location Data

You can manage location sharing through:

• Device settings for app-level permissions
• In-app privacy controls
• Trip-by-trip location consent

Why We Use Location Data

Location information is essential for our service to:

• Help you find nearby available vehicles
• Enable vehicle unlocking and ride start
• Track routes for billing and safety purposes
• Optimize vehicle distribution across the city
• Provide navigation assistance during rides
• Ensure vehicles are parked in appropriate areas

Location Data Collection

• During Active Rides: Continuous tracking for billing and safety
• App Usage: Location when searching for vehicles or planning trips
• Background Location: Only with explicit permission and for specific features
• Vehicle Tracking: Continuous monitoring of vehicle locations for fleet management

Location Privacy Controls

You can control location sharing by:

• Adjusting device-level location permissions
• Enabling location only while using the app
• Using precise or approximate location settings
• Reviewing location history in your account

Types of Cookies We Use

Managing Cookies

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Privacy settings in your account
• Third-party opt-out tools

Yeroo Bikes is intended for users 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately at privacy@yeroo.com.

Your personal information is primarily stored and processed in Ethiopia. However, some of our service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses
• Adequacy decisions by Ethiopian authorities
• Certification schemes and codes of conduct
• Technical and organizational security measures

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through the app or by email for significant changes
• Provide a summary of key changes when material updates occur
• Give you the opportunity to review the updated policy

Your continued use of our services after changes take effect constitutes acceptance of the updated Privacy Policy.